How Carvana is trying to fix the broken car-buying world
Buying a car in the U.S. is often a stressful experience — pushy salespeople, hidden fees, and long financing talks. Carvana launched an online used-car marketplace 13 years ago to simplify that process. In this Engadget podcast episode, Devindra Hardawar speaks with Carvana Chief Product Officer Dan Gill about the company’s evolution and the challenges it’s still addressing.
Key takeaways
- Carvana moved beyond its early flashy marketing (the car vending machines) to focus on refining the online purchase flow and logistics.
- The company has faced operational problems — notably delayed registrations and vehicle issues after delivery — and is working to identify and fix root causes.
- Carvana’s product and operations teams are iterating on the experience, improving inspections, documentation, and customer support to rebuild trust.
Listen to the full conversation on Engadget: Engadget Podcast: How Carvana is trying to fix the broken car-buying world
Subscribe
- Apple Podcasts
- Spotify
- Pocket Casts
- Stitcher
- Google Podcasts
Credits
Host: Devindra Hardawar
Guest: Dan Gill (Carvana CPO)
Producer: Ben Ellman
Music: Dale North and Terrence O’Brien
This article originally appeared on Engadget. For more reporting on Carvana’s operational issues and recent developments, see the links in the show notes.