Handy-Ticket but no reception: screenshots aren’t enough

Summary: A recent Berlin case shows that a saved screenshot of a mobile ticket may not be accepted during a fare inspection. Transport companies in Berlin expect to see the ticket displayed in the official app (often together with ID). If you cannot present the live ticket in the app, you risk being fined.

What happened

A passenger presented a screenshot of their purchased ticket during a check, but the screenshot was not accepted as valid proof. The carrier enforced the standard fine because the ticket was not shown in the official app in real time.

Why screenshots can fail

• Screenshots can be altered or copied and are not considered verifiable by some carriers.
• Some systems validate a ticket’s current status server-side, which requires the ticket to be displayed via the app.

What you can do to avoid fines

• Open the ticket in the official transport app before boarding and keep it available while travelling.
• Bring a valid photo ID if required.
• Purchase a paper ticket if you have no mobile reception or if the app can’t display the ticket offline.
• Check carrier FAQs for rules — for Berlin, see the BVG app FAQ: BVG ticket & app FAQ and VBB mobile tickets: VBB mobile tickets.

Have your say

Were you ever asked for a ticket in this situation? Share your experience in the comments below.

Note: This post summarises reporting from recent German news about a Berlin incident and links to official transport provider resources for guidance.