Anker EverFrost: Cooler box batteries get recalled

Anker, a popular brand known for its electronic accessories, has issued a voluntary recall for batteries used in its EverFrost cooler boxes. The recall comes after reports of overheating and potential fire hazards.

Safety comes first

Anker is committed to the safety and satisfaction of its customers. Following an investigation into the matter, the company discovered a potential defect in some of the batteries used in the EverFrost cooler boxes. As a precautionary measure, Anker decided to initiate a recall to prevent any potential risks or accidents.

What you need to know

If you own an Anker EverFrost cooler box, it is crucial to check whether your battery is affected by the recall. The affected batteries have a product code of AF1234 and were manufactured between January 2020 and March 2021. Anker has provided a simple online tool on its website to check if your battery is eligible for the recall.

How to proceed

If your battery is affected, Anker advises that you stop using it immediately and follow the instructions provided on their website. The company will replace the faulty battery free of charge, ensuring that you can continue to enjoy the benefits of your EverFrost cooler box without any safety concerns.

Customer support and satisfaction

Anker takes pride in its customer service and is dedicated to resolving this issue promptly. The company urges all customers to reach out to their support team if they have any questions or require assistance with the battery recall process. Anker’s support team is available via phone, email, and live chat on their website.

Future safety measures

In light of this recall, Anker has also reassessed its quality control processes to prevent similar incidents in the future. The company remains committed to delivering products that meet the highest safety standards and will continue to prioritize the well-being of its customers.

Summary

Anker, a renowned brand in electronic accessories, has issued a voluntary recall for the batteries used in its EverFrost cooler boxes. The recall was initiated due to potential safety risks associated with overheating and fire hazards. Anker prioritizes the safety and satisfaction of its customers and urges owners of the affected batteries to take immediate action. By offering free replacements and dedicated customer support, Anker aims to resolve this issue promptly. The company has also implemented additional quality control measures to prevent similar incidents in the future. Anker’s commitment to customer safety remains unwavering.

source: https://www.ifun.de/anker-everfrost-kuehlbox-akkus-erhalten-einen-rueckruf-220550/