macOS Sonoma 14.4: Scanners not connecting

### macOS Sonoma 14.4 Update Leaves ScanSnap Scanners Disconnected

The relationship between ScanSnap document scanners and their software has long adhered to a simple yet frustrating formula: excellent hardware paired with disappointing software. This issue, persistently highlighted with nearly every macOS update, has once again come to the fore with the release of macOS Sonoma 14.4. Now part of the Japanese Ricoh conglomerate, ScanSnap seems committed to solidifying this unfortunate reputation.

The heart of the latest issue is the ScanSnap Home software, essential for operating the brand’s current line of document scanners, which fails to connect these devices under macOS Sonoma 14.4.

#### The Wi-Fi Connection Dilemma with ScanSnap Home

This problem is particularly noticeable for scanners that connect over Wi-Fi. Users attempting to set up these scanners on a Mac running macOS Sonoma 14.4 with the current version of ScanSnap Home will find themselves unable to do so.

Affected models include the iX1600, iX1500, iX1400, iX1300, iX100, iX500, SV600, S1300i, and S1100. Of these, the iX1300, iX100, and iX500 models can no longer establish a Wi-Fi connection at all.

While a fresh installation process might restore functionality for the iX1600 and iX1500 models by following a detailed step-by-step guide, this solution is not foolproof. Other models, such as the iX1400, SV600, S1100, and S1300, also have workarounds suggested by the manufacturer, though success is not guaranteed, as the company itself awaits user feedback on these methods.

#### Seeking Alternatives

Given these significant issues, we strongly advise affected users to look beyond the manufacturer’s app and consider alternative scanning applications. Two notable recommendations are VueScan and ExactScan.

– **VueScan:** This comprehensive Mac app supports a wide array of document and flatbed scanners, offering a reliable alternative for those struggling with ScanSnap Home.

– **ExactScan:** Available in its updated version 23, ExactScan stands out as an excellent scanning application for Mac, providing a stable and functional choice for users needing to bypass ScanSnap’s problematic software.

The ongoing difficulties with ScanSnap’s software underscore the importance of accessing reliable and user-friendly alternatives. Especially with macOS updates, as seen with Sonoma 14.4, ensuring your scanning needs remain unhindered is crucial. While ScanSnap’s hardware continues to receive accolades, the software component severely limits the usability and efficiency of these scanners, prompting a search for better solutions.

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